Questions Before
You Ship Your Frames?

Not sure if your prescription, frame, or lens style will work? Send us the details and we'll get back to you, usually within one business day.

Before You Reach Out

What To Expect

A quick rundown so your message gets answered fast.

Response Time

Most messages answered within one business day.

Have Your Rx Ready

A photo of your prescription speeds things up.

Frame Photos Help

Front and side shots if you're unsure on fit.

Licensed Optician

Every message reviewed by an ABO-certified optician.

Send a Message

Tell Us What
You Need

Fill out the form below and we'll follow up by email.

Other Ways To Reach Us

Prefer Email or Phone?

Use whichever's easiest. Same response time either way.

Email

[email protected]

Phone

(216) 516-7438

Hours

Mon–Fri, 10am–6pm ET

Quick Answers

Common Questions

No. Most people order directly online. Reach out first only if you have a question about a specific frame, prescription, or lens type.

Include your order number in the message and we'll pull it up right away.

If you've already placed an order, yes, go ahead and ship using your prepaid label. If you're still asking a pre-order question, hold off until we confirm.

Questions BeforeYou Ship Your Frames?